SMS Privacy Policy

1. Information Collection

We collect and store the phone numbers of individuals who opt in to receive SMS messages. Additional information such as message history and interaction data may also be recorded for service improvement and compliance purposes. SMS consent is not shared with third parties.

2. Use of Information

Your information is used solely to send SMS messages that you have consented to receive. We do not sell, share, or distribute your personal information to third parties. SMS consent is not shared with third parties. No mobile opt-in data will be shared with third parties.

3. Data Security

We implement security measures to protect your data from unauthorized access, disclosure, or misuse. However, no transmission over the internet or mobile networks can be guaranteed to be completely secure.

Terms of Service for SMS Communications and Consent for SMS Communication

By providing your phone number to Ralls Insurance Services, you agree and acknowledge that Ralls Insurance Services may send customer care and marketing text messages to your wireless phone number for updates related to customer care, account notifications, and marketing services. No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

If you have consented to receive account notifications, customer care, or marketing text messages from Ralls Insurance Services, you may receive text messages related to your insurance products and services.

Examples

Customer Care Example

Good morning Sarah, this is Ralls Insurance Services. We wanted to give you a courtesy reminder of your customer care scheduled call with one of our representatives tomorrow at 9 EST. Reply STOP to opt out of SMS messaging.

Marketing Example

Hi Jeff, this is Ralls Insurance Services. We are reaching out regarding a request for a free quote. Reply STOP to opt out of SMS messaging.

Account Notification Example

Good evening Sarah, this is Ralls Insurance Services. This is an account notification that your account is set for renewal in 30 days. Reply STOP to opt out of SMS messaging.

Standard Messaging Disclosures

1. Message and Data Rates

Message and data rates may apply.

2. Message Frequency

SMS frequency will be between 5–1000 messages daily company-wide. Message frequency may vary depending on the type of communication.

3. Opt-Out Instructions

You can opt out at any time by texting “STOP.”
Reply “START” to opt in again.

4. Help Instructions

For assistance, text “HELP” or visit our Privacy Policy and SMS Terms and Conditions.